At P. G. Martin we take great pride in ensuring all our products are of excellent quality and value for money. It is important to us that all our customers are satisfied with our services.
Each item sold either through the online site or our stores shall be sold with a warranty.
The warranty period for each item shall differ and the same is indicated on each individual item through the Stock Keeping Unit (SKU) that is attached to each item.
The warranty provided with each of our products shall be valid only under the grounds mentioned below:
Where there is a malfunctioning of an accessory in the item including but not limited to zip pullers, dog hooks, locks, buttons etc.
Where a certain part/ accessory has been detached and the same is in need of replacement
Where discolouration of the material or discolouration of the accessories have occurred
Where discolouration of metal accessories have occurred
Gift vouchers issued purchased from us shall be valid for a period of one (01) year and it can be redeemed through our online store or through our flagship store at No. 297, Galle Road, Colombo 3.
Gift vouchers purchased in-store can only be redeemed in-store.
Gift vouchers shall be non-refundable and can under no circumstance be redeemed as cash.
Every gift voucher shall be redeemed in its total figure in one transaction and as such no gift voucher can be used in tranches or in multiple transactions.